Delivery & Returns
Typically, orders ship within 24-72 hours. You will receive a confirmation email with corresponding tracking information upon shipment of your order.
Ship time for our custom made to order Giant Shoe Boxes is 2-3 weeks due to construction. We will contact you via email with shipment details upon completion of construction.
Unlike our competitors Flight Club and other vendors that do not offer returns, all shoes are eligible for return up to 7 business days from the date you received them. We do this in order to offer you the highest level of customer satisfaction possible.
If you would like to return an item, please first contact us for your RMA (Return Merchandise Authorization). All items received without an accompanying RMA from Surplus Soles will be expressly returned to sender.
In order to return one of our Giant Shoe Box products, contact us within 7 days of delivery. Item(s) must be shipped back within 14 days.
We ask that all items be returned in the original packaging and same condition that they were received. Once we have received your product, we will promptly issue a full refund to your method of payment.
Typically refunds reflect on your bank statement within 3 to 5 business days. If you do not see the reflection of the refund on your bank statement within 3 to 5 business days, please contact your bank prior to contacting us, as some banks thanking policies vary.
If you have any questions please don't hesitate to contact us. Happy Shopping!
Team Surplus Soles